Refund Policy

GrantAi Personal subscriptions are bought inside the app from Apple or Google. They take the payment and hold the purchase, so refunds for them are requested from the store, under the store's own policy. We cannot issue, speed up or override a store refund ourselves.

• App Store: go to reportaproblem.apple.com, sign in with the Apple Account used for the purchase, and choose the GrantAi subscription.
• Google Play: open your Google Play order history and choose Request a refund on the GrantAi order, or contact Google Play support.
• Free trial: both plans start with a 7-day free trial. Cancel in your store subscriptions before the trial ends and you are not charged.

If a store declines and you believe the charge was a mistake, email us with the store receipt and we will do what we can on your behalf.

Licensed memory-server plans billed through this website have a 14-day refund window from the first charge of a new subscription. If the product is not right for you, ask within those 14 days and we refund the charge in full.

• Processing: within 5 to 10 business days, to the original payment method
• Access: the license key stops validating once the refund is issued
• After 14 days: charges are non-refundable, but you can cancel at any time to stop future renewals (see the Cancellation Policy)
• Your data: your memory database is on your own machine and stays there. We never had a copy.

The free developer edition of the memory server and GrantAi Remembers cost nothing, so there is nothing to refund.

Enterprise licenses and advisory engagements are governed by their written agreements, which set out their own refund and termination terms.

• GrantAi Personal: use the 7-day trial. Everything is available from the first minute.
• Memory server: the free developer edition installs with one command and shows you how the memory behaves before you pay for a licensed edition.
• Questions first: support@solonai.com answers before you subscribe as readily as after.